On "Fake It 'til You Make It" · 8:05pm Apr 8th, 2018
Working on retail and tech support for five years now has giving me some background so this episode hit close for me. It is intimidating - much more than some would say. You will be pulling stupid stunts and saying weird stuff to satisfy or circle-around the customer. Personas do emerge specially when uniforms are involved, and if you're not careful they will take over even off-shift. One of the scariest things I've experienced is finding myself as high-and-mighty and above